Hi, I'm not sure if you're asking me, I don't wish to hijack someone else's thread. But in case you are: My Mac is running OSX, the latest version. I've tried numerous versions of Evernote from the App Store version, several beta versions and the 'homebrew' version. Cheers, Danielle Hi Danielle. I think what happened with customer support is that they closed out the ticket when they did not hear back from you.
Could you post your ticket number here so that the staff can look into the problem, and hopefully get a better picture of the problem? So, I know you have tried everything, but would you be willing to try something more? If you closely follow these instructions ( ), I believe it will solve your problem. The key here is not to skip steps, but to completely remove the app, and start with a clean slate. The ticket number is 66.
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As you say, it was closed as there had been no discussion, though other than me badgering support for updates I don't know what was expected (I was told it's a bug and there is no current fix). I had hoped, perhaps foolishly, that the next thing I would have heard is that there was now a fix, not 'Ah well, it's broke, we can't fix it, so bye'. I've tried the steps you linked, in actually far more depth than the simple 'drag it to the trash approach at the link you posted.
I've actually removed every trace of it, every folder, process, permission etc. I've replied to another thread about this issue elsewhere which lists the lengths I've gone to tro try to solve this. The ticket number is 66.
As you say, it was closed as there had been no discussion, though other than me badgering support for updates I don't know what was expected (I was told it's a bug and there is no current fix). I had hoped, perhaps foolishly, that the next thing I would have heard is that there was now a fix, not 'Ah well, it's broke, we can't fix it, so bye'. I've tried the steps you linked, in actually far more depth than the simple 'drag it to the trash approach at the link you posted. I've actually removed every trace of it, every folder, process, permission etc. I've replied to another thread about this issue elsewhere which lists the lengths I've gone to tro try to solve this. Ta lots x Hi.
I see that you have tried a lot more than I suggested. Well, there is only one thing left - have you erased your hard drive, reinstalled the OS, and given Evernote a try then? Yeah, I know it is extreme, but (in my case) it only takes a couple of hours. The problem is that there could be some other program, or some other thing interfering, and it seems possible that the Evernote folks will not be able to track it down. Cleaning out everything and starting fresh (download Evernote first, and work your way out from there) seems like the best way of reducing the variables.
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But, maybe you are too busy for that If so, I have had great success with Parallels + Windows + Evernote for Windows. Here is a screenshot of what something like that would look like compared to the Mac interface. Still, the Mac app is coming along nicely now, and it would be a shame not to be able to enjoy it! I won't be reinstalling the OS; it may sound picky, but I have not reinstalled an entire OS to fix a bug since Windows 3.11; if it can't be fixed the 'right way' then I would rather find another solution. Further, the MacBook is my working environment which is highly configured. It is thoroughly backed up, but rebuilding it from scratch is.way. to much productivity time lost solving someone else's support incident.
Fingers crossed there is a fix soon. Sounds fair to me. Hopefully, the engineers will be able to work with the data you supplied to track down the problem. In the meantime, give a look at Parallels as a possible solution so that you can use Evernote on your Mac. I have the same problem. All my discussions with support were not helpful.
Complete reinstall of evernote did not work. My login works on the web and all other clients. I am using a macbook air with Mac OS 10.8.2. Evernote is the latest build Version 5.0.6 Beta 2 (400928). I actually haven't installed anything new an my mac.
Only thing i have changed recently, but actually changed back was to enter a DNS at my USB-Ethernet-Connection to connect locally to another mac in the network. But as i said, i deleted this DNS-Server again. Would be thankful for help.
An i won't reinstall my mac completely from scratch either. Sadly I've had to almost entirely abandon Evernote and am in the market for a reliable alternative. Both the Mac and now iOS versions either no longer work or are too unstable to use; very sad and frustrating as I used to rely on Evernote constantly through my day. The only platforms where it still works are through a browser or on my Windows PC; I've even had to go back to carrying my pocket voice recorder around as it no longer works on my iPhone Edit: Just out of curiosity I (this minute) installed the latest version, 5.0.6 Beta 2.
Still broken and refuses won't login. Tried creating a new profile and it works, first time, no issues. This leads me to believe that re-installing the OS would work, though in my case this a far too time consuming option. Also it indicates that.something. is being left behind when un-installing Evernote, even though I've been as thorough as I can in tracking down hidden files etc.
If you follow the instructions I linked to , it ought to remove everything and give you a fresh install. For me, the whole process only takes a few minutes, because my account is relatively small (under 100MB). However, for larger accounts, the initial sync can be quite time consuming, so it might be something to do before going to bed. It's a problem when I cannot access any of my data while I'm away from home (as has happend lately with both OSX and iOS versions broken). I appreciate you're trying to help, but after the support team closed my incident report regarding this issue and that they have ignored anything I've posted in this form, I don't really have a lot of faith left in Evernote's support.
Combine this with the aforementioned failure to release stable OSX/iOS versions of their main product and I really don't think Evernote is somewhere I want to trust with my 'mission critical' data any longer. I just want to fix it so that I can get my recipes back, I want my kitchen notes (and I'm kinda stubborn about fixing broken things). Hi Danielle, Thanks for pointing me to this thread from the other thread that I was posting on. This thread directly addresses the problem that I am having. Unfortunately, I don't have an application called AppCleaner on my MacBook Air (mid 2011) OS 10.8.5. I next tried to find the AppCleaner in the app store but got this reply, 'Did you mean Ccleaner?
Your search had no results. Try searhing again.'
I realize you are not support staff for Evernote, but my support ticket with Evernote has reulsted in silly questions like 'did you try logging in with your email', when my notes CLEARLY detail all the MANY steps that I have exhaused over the past few days trying to resolve this problem. It is amusing to me that this serious issue is not addressed with the development staff.
So please hold my hand a bit longer and let me know where I can find/download/purchase this AppCleaner program so that I can reclaim my valuable notes for school. Finals are in three weeks and I've got serious studying to do. Update: I found AppCleaner using a google search, downloaded it and deleted the Evernote application. Like Danielle suggested, I then downloaded Evernote from the website (not from the App Store) and installed a clean version (5.0.7 (400993)).
I still have the very same issue. I log in and Evernote does not populate with my notes. When I click on Account Info. It prompts me to log in again. Nothing seems to be working.
I am very frustrated and like Danielle cannot take the time to reinstall my entire OS. Such a solution seems drastic and entirely unnecessary.
Logging in under a different profile isn't a 'real' solution either. I hate to think this is the 'best' solution Evernote can come up with. I activated 2-factor authentication yesterday from my work computer (a PC). When I returned home and started Evernote on my MacBook Pro, I was met with the same challenge as others in this thread: Evernote for Mac would not accept my password.
Using AppCleaner to remove Evernote thoroughly, then downloading the app via Evernote.com and re-installing worked for me, though not without hitched. The initial sync hung with 14.1MB remaining. After a Force Quit and re-launch, Evernote finished the job and everything seems to be all right.